JOIN OUR TEAM

Thanks for your interest in joining our team! We currently have two open positions. Please review the requirements and responsibilities, and if you think you might be a good fit complete the application linked below. We look forward to hearing from you!

Director of Operations

About The Company

The men and women of Ink & Dagger are a tight-knit group of dedicated tattoo creatives. We are the kind of people who love what we do and our passion for tattooing shows in every detail of the work that we create for our enthusiastic patrons. Led by the Director of Operations, our support team is a vital part of the studio that works collaboratively to maintain a relaxed, inviting, professional atmosphere and to support the artists in providing world-class tattoos.

 Founded in 2007 by Russ Abbott, Ink & Dagger makes even the most ardent tattoo skeptics dispense with the popular notions of what a shop is like. Our discerning clientele travel from around the world to collect tattoos, appreciating both the level of dedication the artists have to their craft and the warm, welcoming environment. Our level of thoughtful customer service strives to make every detail of an interaction exceed expectations and helps develop long-lasting relationships between the studio, artists, and clients. We carefully consider all aspects of the studio environment, operational systems, interpersonal dynamics, and level of support to artists, creating an international tattoo destination in a family-like atmosphere.

 

Position Summary

We are seeking a human Swiss Army knife with an entrepreneurial spirit and a sincere love for human interactions. The ideal candidate will have a deep respect for systems and procedures, while possessing the soft skills to facilitate a diverse team of creative personalities to operate within those systems. The ideal candidate will be extremely organized, capable of maintaining a rolling “to do” list, and efficiently prioritizing the needs of the studio balanced against the time, budget, and staffing limitations found in any fast-paced work environment. The Director of Operations must have the drive and confidence to identify and anticipate areas of need within the business and consistently seek better solutions, systems, and outcomes – creating a streamlined workflow, a rewarding work environment for artists, and consistently improving customer experiences in an ever-evolving system.

 

Minimum Requirements

  • Must be available to work a range of shifts within studio hours of 10 am – 9 pm Monday through Saturday
  • Experience across a range of operational and social media platforms such as Windows, Google Suite, Dropbox, Photoshop, scheduling software, agile team workflow software, customer support/ticketing (we use Zendesk), Instagram, and Facebook 
  • Passion for client and customer service with demonstrable experience in scheduling, ordering, internal event planning, and staff management
  • Minimum of 4 years management experience in an administrative, office, retail, hospitality, or similar customer service role. Preferred 7+ years of experience with increasing responsibilities. 
  • Bachelor’s degree preferred 
  • For the right candidate, any combination of equivalent and relevant education and experience will be considered
  • BBP protocol experience or certification is a plus
 
 

Key Responsibilities

  • Work with studio owner to identify, develop, and implement policies and procedures for a range of business initiatives
  • Responsible for managing studio operations with consistent adaptation and organization
  • Conduct engaging and inspiring monthly staff meetings
  • Ensure proper staffing of studio to meet financial goals
  • Oversee HR for studio employees
  • Work with local health department to ensure compliance for studio standards and artist licensing
  • Supervise support staff, including orientation and training of new staff members
  • Act as a backup studio associate whenever needed to ensure proper support staff presence in the studio, including customer check-in, scheduling, and cleaning
  • Organize special events, art shows, group activities, etc.
  • Collect engaging social media content and ensure adherence to our daily posting schedule
  • Become a master of our client scheduling software and work with the software developer and owner to maintain the system as needed
  • Supervise the regular maintenance and improvement of the studio environment, including coordinating facilities maintenance providers
  • Conduct quarterly check-ins with all team members
  • Proactively communicate with other stakeholders, particularly studio owner, via organizational software, weekly status phone meetings, etc.
 
 

COVID-19 Considerations

Ink & Dagger Tattoo COVID-19 policies are stringent, ensuring the highest reasonable level of safety for employees and clients. The studio is closed to walk-in clients, and all employees and clients must wear a mask at all times. Each work area is cleaned and sterilized to both health department standards and our more strict COVID-19 prevention standards.

 

Benefits & Wages

The Director of Operations is a salaried W2 position with an annual compensation of $50,000 – $60,000, commensurate with experience. Additional benefits include paid time off and employer contribution to medical insurance premiums. We also boast a creative, collaborative, and inspiring work environment, the ability to engage with world-class tattoo artists and collect incredible tattoos. 

 

FLSA & Employment Status

Exempt, Full Time

 

How to Apply

To be considered for the Director of Operations, please fill out the application at: https://forms.gle/PLf2igDFNwNUHY6v8

The application consists of a cover letter, resume, and a short, self-recorded introductory video. All applications will be reviewed by a human. If you are a good fit, we will email you to schedule an interview. We look forward to learning more about you! 

**Do not call the studio. Do not visit the studio. Walk-in applications will not be accepted. Only customers with appointments are allowed in the studio. If you have questions about this job, feel free to email [email protected] **

 

The Company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.

Studio Associate

Ink & Dagger Tattoo is actively seeking a Studio Associate to join our team in Roswell, Georgia. As an Ink & Dagger Tattoo support staff member, your primary responsibilities include artist support, client communication and scheduling, and daily studio administration/cleanliness.

Getting tattooed can be a difficult and potentially intimidating process. New clients may be scared to ask questions or propose ideas. Large-scale tattoo clients face a physically demanding day of tattooing. Artists hold themselves to an extremely high standard of quality and craftsmanship, making each day uniquely challenging. Your job is to provide support to everyone in the studio, from nervous first timers to seasoned tattoo vets and tattoo artists. You will interact with all levels of clientele experience daily and should be able to quickly learn tattoo general knowledge and terminology. Applicants do not need to be tattooed, however should be knowledgeable with the industry and terminology. Training will be provided if needed.

You will support artists in studio cleanliness, health department regulation compliance, and client management. You will be responsible for the overall tidiness and organization of the studio, continually assessing for anything that needs to be done. In short, the studio associate maintains the ship’s course throughout the day. 

You:

  • Have worked in a fast-paced retail, salon, or hospitality environment, with management experience or managerial potential
  • Are capable of balancing the needs of artists and the requests of clients
  • Are a self-starter with the initiative to identify the needs of a busy studio and find opportunity for work
  • Are able to maintain an awareness of tasks that need to be completed, client scheduling in progress, and artists’ projects on a daily basis, and are highly adept at assessing the overall picture and prioritizing task completion based on that sensibility
  • Enjoy gathering and curating social media content, and working with a team to promote the studio and individual artists via multiple social channels

Key Responsibilities

  • Collaborate with other studio associates and artists to maintain appointment booking, rescheduling, and artist project proposal assessment
  • Provide excellent customer service via phone, in-person, and email communication
  • Accountable for accurate money handling, deposit and payment processing
  • Work with studio support staff to maintain studio cleanliness, including daily deep-cleaning tasks, to ensure compliance with health department standards and further studio COVID-related precautions

Minimum Qualifications

  • Superior client service and communication skills
  • Ability to multitask in a fast-paced environment
  • Able to work a flexible full-time schedule, including evenings and weekends

Benefits

  • Starting at $13/hour during training
  • $15/hour after successful completion of training
  • Paid time off
  • Employer contribution to medical insurance premiums
  • Creative work environment
  • Discounts on tattoos

About Ink & Dagger Tattoo

The artists of Ink & Dagger are a tight-knit group of dedicated tattoo craftsmen. We are the kind of people who love what we do and our passion for tattooing shows in every detail of the work that we create for our dedicated patrons. Our support team works collaboratively to consistently maintain a relaxed, inviting, professional atmosphere and support the artists in providing world-class tattoos.

How to Apply

To be considered for the Studio Associate position, please fill out the application at: https://forms.gle/5FrupF8rHSEkVD2B6

The application consists of a cover letter, resume, and a short, self-recorded introductory video. All applications will be reviewed by a human. If you are a good fit, we will email you to schedule an interview. We look forward to learning more about you! 

**Do not call the studio. Do not visit the studio. Walk-in applications will not be accepted. Only customers with appointments are allowed in the studio. If you have questions about this job, feel free to email [email protected] **

All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our customers and contributing to the financial success of the organization, its clients, and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a management representative.